Support-Walkie Talkies Kit

Support — Walkie Talkies Kit

📻 Walkie Talkies Kit — Support

If your Walkie Talkies Kit isn’t working (won’t turn on / can’t talk / low sound / lights not turning on / noisy signal), follow the steps below. Most cases are easy to resolve.

🔧 Troubleshooting 📩 Replacement Parts ⏱ Reply within 24 hours (Mon–Fri)

👋 Quick Start

Thanks for reaching out — sorry for the trouble. Based on your description, the issue is usually caused by: battery power, button/connector installation, channel settings, or the signal environment.

Tip: Start with power + connectors first, then confirm both devices are on the same channel.

🔹 Step 1 — Unable to turn on

  • If the rechargeable battery hasn’t been used for a long time, it may be low — please charge it fully before use.
  • If it still won’t turn on with a full battery, please press and hold the Power ON button to restart 1–2 times.
  • If the power button cap is too tight, remove it and reposition it to a suitable position.
  • Please also check that the battery connector and speaker connector are fully inserted into the PCB ports.
If everything above looks correct and it still won’t turn on: this may indicate a possible PCB (main board) issue.

We can send you a fully assembled replacement PCB for free (no re-soldering required). You can simply replace it and test again.

🔹 Step 2 — I can’t hear or talk to another walkie-talkie

  • Please make sure both walkie-talkies are on the same channel (Channel 1 / 2 / 3).
  • Different channels cannot communicate with each other.

🔹 Step 3 — Low or no sound during calls

  • Ensure the volume is set to “H” (High).
  • Speak close to the microphone for best clarity.

🔹 Step 4 — Volume or Channel light not turning on

  • If the channel light doesn’t turn on, go through the channel-switching process to activate it.
  • If the volume light doesn’t turn on, press the power button 2–3 times to activate it.

🔹 Step 5 — Loud noise or unclear signal

  • This may be due to distance, electromagnetic interference, or obstacles blocking the signal.
  • Please move closer or test in an open area to improve signal quality.
If the issue still remains after these checks: please let us know — we’ll help you with the next step.

📦 Request replacement parts

To proceed, please choose one of the options below:

Option 1 — Reply in Inbox with:
  • Your order number
  • The version you purchased (assembly or soldering)
  • Your shipping address and contact phone number

Option 2 — Submit a support request on our website:

You can fill out the form to request replacement parts, and our team will arrange shipment.

👉 Go to Support Form

Need help? Click the Chat button in the bottom-left corner.

We’re here to help and will make sure you get everything working properly. 😊