FAQs
Frequently Asked Questions (FAQ):
Where are you located?
We are headquartered in Northern California. Our warehouses are also located in California.
How much is the shipping cost, and how long is the delivery time?
All our shipping is free. Delivery time usually ranges from 3-5 business days.
How can I track my order?
We will provide you with a tracking number and carrier information such as USPS, FedEx, UPS, or DHL. You can also track your order in your eUda+ account.
What is your return policy?
Our return policy allows for returns within 30 days of delivery, with no restocking fee. Customers are responsible for return shipping costs. Items must be in their original condition with tags and packaging. Contact us at Info@eudaplus.com to initiate a return.
What payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, and more.
Are there tax charges?
Most U.S. states require us to collect sales tax on purchases. Other taxes, including Value-Added Tax (VAT) and local taxes, may apply depending on your location.
Do I need to create an account to make a purchase?
No, you don’t need to. However, creating an account is recommended as it’s the best way to stay updated on our new and exciting products.
How do I contact customer support?
The best way to reach us is via email. We respond to inquiries within 24 hours.
Why are there two versions of each electronic kit?
We offer two versions:
1. Assembly version: Suitable for younger children.
2. Soldering version: Includes a small soldering component, designed for older children.
What age group are these projects suitable for?
Our products and projects are designed for children aged 8 and above.
What shapes are available for the electronic kits?
Our electronic products feature a selection of front panel shapes, ranging from moon shapes to bear shapes and fire wheel designs...
Are batteries included in the electronic kits?
If required, batteries or charging cables are included with the kits.
Where is the how to use soldering iron instruction video?
It is under the Instructions tab on our site.
Why are artistic projects like Fluid Art, Cream Gel, and Beaded Decor finished products? I thought these were DIY projects.
For artistic projects, we offer two options:
1. Finished products: These are one-of-a-kind items, and each comes with a behind-the-scenes video showing how it was made.
2. DIY option: If a product is sold out or you want to create it yourself, we supply all the necessary materials along with a step-by-step video tutorial.